Como Marina Bay Cafe (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Who we are
Como Marina Bay Cafe 2A Cremona Rd, Como NSW 2226, Australia Phone: 02 9528 6316 Email: comomarinabaycafe@gmail.com
2. Personal information we collect
When you make a reservation, enquire about a private or corporate event, or contact us through our website, we may collect:
- Your name
- Email address
- Phone number
- Details of your booking or enquiry (e.g. date, time, party size, event type, special requests)
We do not knowingly collect sensitive information (such as health or dietary/medical details) unless you choose to provide it — for example, telling us about an allergy so we can accommodate it. Where you do this, we treat it as necessary information for providing your booking safely and don’t use it for any other purpose.
3. How we collect your information
We collect personal information directly from you when you:
- Submit a reservation or enquiry form on our website
- Contact us by phone, email, or in person
- Interact with our Google Business Profile (e.g. leaving a review)
4. Why we collect and use your information
We use your personal information to:
- Process and confirm bookings and event enquiries
- Contact you about your reservation (confirmations, changes, reminders)
- Respond to general enquiries
- Improve our service and website
We do not use your information for direct marketing unless you’ve separately given us consent to do so, and you can opt out of any such communication at any time.
5. Disclosure of your information
We don’t sell or rent your personal information. We may share it with:
- Service providers who help us run our website and business (for example, our website hosting provider, and the software that processes our online forms), who are only permitted to use it to provide that service to us
- Google, where you interact with our Google Business Profile or Google Maps
- Anyone we’re required to disclose it to by law
We don’t disclose personal information to overseas recipients except where a service provider we use (such as our website host) stores data on servers located outside Australia as part of normal web hosting arrangements.
6. Cookies and website analytics
Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. This may include analytics tools that collect non-identifying information such as pages visited and browser type. You can disable cookies through your browser settings, though some parts of the site may not work as well as a result.
[If you’re not using Google Analytics or any similar tool, you can shorten this section to just: “Our website does not use tracking cookies beyond what’s required for the site to function.”]
7. Data security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information submitted through our website forms is stored securely and only accessed by staff who need it to process your booking or enquiry.
8. Access and correction
You can ask us to access or correct the personal information we hold about you at any time by contacting us using the details in Section 1. We’ll respond within a reasonable timeframe.
9. Complaints
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.